Your most popular questions answered!
The LEWA resolves complaints / queries that have been lodged with it. In short, the subject matter of the complaint must be within a given criteria which are: Licence conditions, the LEA Act 2002 as amended, the electricity and urban water and sewerage sectors Quality of service and supply standards. Furthermore, the complaint must have first been brought to the concerned licencee for resolution first.. This means that customers have to first lodge their complaints with licensees. Only after exhausting all possible remedies by the licensees may they come to the Authority for intervention.
Yes, the LEWA has been mandated to regulate prices, but has to do so within the perimeters of its founding legislation. It must ensure that the prices are such that they cover the costs licensees incur when providing service to customers on the one hand and that they are also affordable to consumers on the other. For instance, The Authority has held public consultations every time it received applications by LEC for a tariff review since 2007.