ABOUT US

LEGISLATION

SECTORS

LICENSING

TARIFFS

STANDARDS

CUSTOMER SERVICES

LIBRARY  
       Home  |  FAQs  |  Links  |  Vacancies & Tenders  |  Gallery  |  Contact Us  |  Search  |  Sitemap       
 

 
 
 
HOME
FAQs
Links
Vacancies & Tenders
Gallery
Contact Us
Search
Sitemap
 
 
   
   
 

Frequently Asked Questions


Please click on a question below to view the corresponding answer.

1.   Is the LEWA able to intervene where licensees that is the Lesotho Electricity Company (LEC) and Water and Sewerage Company (WASCO) offers some unsatisfactory service to customers?

The LEWA resolves complaints / queries that have been lodged with it. In short, the subject matter of the complaint must be within a given criteria which are: Licence conditions, the LEA Act 2002 as amended, the electricity and urban water and sewerage sectors Quality of service and supply standards. Furthermore, the complaint must have first been brought to the concerned licencee for resolution first.. This means that customers have to first lodge their complaints with licensees. Only after exhausting all possible remedies by the licensees may they come to  the Authority for intervention.

2.   What segments or components of the electricity and urban water and sewerage sectors are included in the regulatorís oversight role i.e. does the regulator exercise control over the whole electricity and urban water and sewerage sectors or only parts of it, and if so, what parts?

With respect to electricity the Authority regulates generation, transmission, distribution, supply, import and export of electricity and the conditions are outlined in the composite Licence issued to the LEC.

With respect to urban water and sewerage services the Authority regulates production, treatment, transmission, distribution and supply of water and the storage of water for purposes of treatment, distribution or onward supply, delivery of water to trunk main pipe lines and the treatment and disposal of sewage. These activities are currently provided by WASCO under a composite licence issued by the Authority.
 

3.   Does the Authority regulate electricity and water prices?

Yes, the LEWA has been mandated to regulate prices, but has to do so within the perimeters of its founding legislation. It must ensure that the prices are such that they cover the costs licensees incur when providing service to customers on the one hand and that they are also affordable to consumers on the other. For instance, The Authority has held public consultations every time it received applications by LEC for a tariff review since 2007.

4.   Who sets the Quality of Supply and Service Standards (QOSSS) in Lesotho?

It is the LEWA which sets the QOSSS in Lesotho.. The present QOSSS were approved by the LEWA Board after a consultative process with electricity sector and water sector representatives. The electricity and urban water and sewerage QOSSS are public documents and can be accessed from the website following the above link. All licensed entities are expected to implement the standards.

 
    ¬© Copyright Lesotho Electricity and Water Authority LEWA Members Only Designed by CBS